Recently, I interviewed highly respected Conversational Intelligence®, We-centric Leadership, Neuro-Innovation expert and Marshall Goldsmith 100 Coach winner, Judith Glaser. We talked about many different leadership topics relating to conversational intelligence, including Judith’s leadership tool called the Double-Click. Below is a short excerpt from our interview about this wonderful tool that will help any lead...

Six things you never want your colleagues to hear you say are: I don’t care about you. I don’t understand you. You’re wrong. You’re stupid. You’re wasting my time. All of the above. And, when you fail at listening, you’re sending out every one of these very negative messages. It’s a wonder people ever talk to you again! “My boss, co-worker, or direct rep...

Feedback is very useful for telling us “where we are.” Without it, I couldn’t work with my clients. I wouldn’t know what the people around my client think about what he or she needs to change. Likewise, without feedback, we wouldn’t know if were getting better or worse. We all need feedback to see where we are, where we need to go, and to measure our progress along the way. And I have a foolpro...

Social media has given us an incredible tool with which to reach millions and millions of people across the globe. With 7.5 billion people and counting and almost 2 billion on Facebook alone, as a leader, it is more important than ever to be thoughtful about what you post, tweet, and share. So, how do you know what to “tweet”? In the video interview that accompanies this blog, Todd Lombardo, digital market...

Normally, successful people are highly committed to their work. Here is the problem: the more committed we are to a given path the harder it is for us to admit when it’s time to leave. This is why leaders need term limits – it is often just too difficult for them to set these for themselves. I have had the privilege of working with more than 120 CEOs. I’ve also had the unfortunate privilege of working w...

When giving feedback to your superstar performers, the key issue to recognize is that the “no news is good news” feedback approach is not an effective management technique for handling them. Too often we assume that these individuals know how much we value their contributions and we take the lazy approach to providing feedback: “You know you’re doing a good job.” Or worse: “Write your...

Today, with all of the pressures of life and work, we’re busier and working harder than we ever have. Sometimes life can be difficult, things happen that we don’t like, and we get down. This is just a fact! My wonderful friend Frances Hesselbein (former CEO of the Girl Scouts and recipient of the Presidential Medal of Freedom) has a saying that I love. She says, when asked what her blood type is, “Be Po...

One of the bad habits that I talk about in my best-selling book What Got You Here Won’t Get You There is “Passing judgment: the need to rate others and impose our standards on them.” Some of you may have a boss who does this, some of you may do this yourselves. Let’s analyze this bad habit. While, there’s nothing wrong with offering an opinion in the normal give and take of business discussi...

What if you could control your environment so it triggered your most desired behavior and steered you toward success? This would mean that instead of blocking us from our goals, the environment would propel us toward them. Sounds ideal, doesn’t it? It also sounds far-fetched. It’s not. To achieve “control” of the environment so it triggers our most desired behavior, we must first clarify the term...

It sounds grand I know, “How to be your best and achieve your goals,” but it’s not. It’s simple. It’s a process and it takes time, but I have a tool that will help you if you’ll just decide to use it! Time and again with my clients, students, and friends, I’ve shared this tool and the power that it has had to change my life and that of those who use it. It is a triggering mechani...